FAQ

Frequently asked questions

Do you deliver to my country?

We ship to the following 44 countries:

  • A: Australia, Austria
  • B: Belarus, Belgium, Bulgaria
  • C: Canada, Croatia, Cyprus, Czech Republic
  • D: Denmark
  • E: Estonia
  • F: Fiji Islands, Finland, France, French Polynesia
  • G: Germany, Greece
  • I: Iceland, Iraq, Ireland, Israel, Italy
  • J: Jersey
  • L: Latvia
  • M: Malta, Mexico
  • N: Netherlands, New Zealand, New Caledonia, Norway
  • P: Poland, Portugal, Puerto Rico
  • R: Romania
  • S: Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland
  • U: United Arab Emirates, United Kingdom, United States

Can't deliver to my country!

Hi, We have delivery service in 44 countries. FREE Just Pay Shipping(Limited 8 Pcs Per Order). Please confirm your order didn't over 8 pieces of free item. Otherwise, the order will fail. You can remove some pieces of free item, or place 2 orders. Then your order will go through.

Where are you based?

Hi, Our business registration is located at 1710 High St. Delano, CA 93215.

Our worldwide order processing warehouse address is located in HK.

How long is the shipping/postage?

Standard Shipping: (Normally 10~21 working days)

Express Shipping: DHL, Fedex, EMS (7-15 working days)

How much is the shipping/postage?

  • For FREE Items (Standard Shipping): The postage is $9.99 - $23.99 for one item. Since the logistic provider calculates the postage based on the package weight, the postage is related to the quantity you purchase. Order more, save more! (Limit 8 Items per order)
  • For Regular Price Items (Standard Shipping): Β 9.99USD β€”β€” 23.99USD
  • Express Shipping: 40 USD+

Why the shipping so expensive?

Prices for all kinds of shipping service to overseas country keep going up, we have to accept this situation.It's also a very big challenge for us. It doesn't only happen in our website.

Why cant I find my order?

Can't find the picture of the product?

Please message or email us directly: FB Message or Service Email (service@mycraftsgift.com)

You may need to tell us your shipping information or order number, we will help you to find it ASAP.

I don't want to use English/I don't want to use US dollars?

Check the upper right corner of our store or the bottom of the menu bar, there will be currency conversion and language translation.

Are everything included in such as rhinestones and tools?

  • 1 x HD waterproof canvas
  • 1 x Point diamond pen
  • 1 x Cube diamond tray
  • 1 x Painting glue clay
  • Colorful magic diamonds (extra 30% beads included)

Do you have large diamond paintings?

Yes, we have large diamond painting/ special diamond paintings/ crystal diamond paintings/ square diamond paintings/ cross stitch/ DIY-Craft/ Tools.

Is your glue poured or sticky tape on the canvas?

Diamond paintings already have patterns, and there is a layer of glue on the canvas. You only need to match the number of the beads in the corresponding area and stick the beads in the corresponding area.

I've sent lots of messages no response?

Our working time usually on (Monday to Friday, 9:00 AM to 6:00 PM)

  • We will response you within 24 hours. (Monday to Friday)
  • We will response you within 72 hours. (Friday to Sunday)